What is marketing? Can raise your example? Thank you Asked by: halo every day – trainee magician two other answers were a marketing concept we all know, many experts, many articles have talked about. But most say is the marketing angle, a third party standing, there is little standing business, from the customer’s angle, what is marketing, third party perspective is a relatively objective and comprehensive, but is not conducive to enterprise management who grasp the core concepts of marketing.
Such as Philip. Kotler in “Marketing Management”, a book to the definition of marketing: “Marketing is at the right time; the right place at the right price; the appropriate means of communication and promotion to the appropriate consumer provide appropriate products and services process.
“This definition which emphasizes the” appropriate “, referring to the time, place, price, communication, promotion, products, consumers, service of these fundamental concepts of marketing. You can see that this definition is the standing point of view of a third party , describes the marketing process is very comprehensive, 4P implied including, but in the end the concept of which the most important, what is the core of marketing, not very thorough.
In the training, I found this concept in terms of marketing, according to many participants listened to later, will feel good definition yes, but later forgot about, it is difficult and daily business operations together.
So I want to stand on business and customer point of view about what is marketing.
1, standing on the perspective of business customers:
The behavior of all enterprise, a company’s resources, is simply to meet customer needs. I am “marketing management to meet the five kinds of needs,” a paper already mentioned, companies to meet consumer demand, the terminal needs, the needs of distributors, sales representatives need and other needs, the only way the needs of enterprises – - “a long time to make money” to be met. So demand is the core business of marketing problems! Of any marketing needs can not leave the word problems.
2, from the customer’s point of view business:
Why do I and the enterprise co-operation? What he used to meet my needs? Customers now see a value! Like to see the employee as the boss, why do I use this one, because this person can give me to create value. I paid the cost of wages, to pay the final value obtained is greater than the cost, while larger than the “marginal cost”, so I use this person. This man’s “marketing” to success. The relationship between businesses and customers, too, when the customer is the boss, the enterprise into a employee role. Provide products, service, training, support, promotions, price management, sales representatives frequently visit, for both the customer value. Corporate management is continuously create value and enhance the value of the process.
So a simple point of view of marketing, is the business continue to use the value of the process to meet customer needs. To study marketing management 4P, strategy issues can be the relationship between these two concepts in the lead out. For example:
1 What is the value of the business, which is the core competitiveness.
2, how to accurately grasp the needs of, and demand is what it is the consumer research questions.
3, to meet the needs of the process, enterprises should know where to meet demand, what price to meet the demand, demand for products and services to what the problem is 4P
4, I want the value to meet customer demand, others have to apply the value to meet customer needs, what is my strategy, which is competitive strategy and marketing strategy issues.
5, how to meet the needs of the lowest cost process, which is how CRM issues.
Marketing marketing problems faced by all managers, can use this model to guide them. In management practice, managers make decisions, always grasp the needs and values to the words, because they are the core of marketing, as men and women combined, forming the world, they are composed of a combination of marketing world.
Sales are very common in everyday life, everyone has a mind clear picture of sales. Every moment of your sales.
What is sales? Our definition is very simple. Sales is introduced to provide the benefits of goods to meet the specific needs of our customers processes. Of course include the physical commodity goods and services to meet specific customer needs is to meet customer’s specific desire to be, or customer-specific issues are resolved. To meet the specific needs of customers that can only rely on goods provided by the special interests.
For example, the client’s goal is to buy sunglasses, some to want to play it cool; some are afraid of the sun is too strong, easy to increase the fear of squint eye wrinkles; some may quarrel with my boyfriend yesterday crying swollen eyes, nothing cover your eyes red and swollen, inconvenient to go out, so buy a pair of sunglasses. The special needs of each person is different, no matter how cool sunglasses style, if it is relatively light color of the lens, then the site offers the sorts of stuff sunglasses can not meet the interests of worry wrinkles and want to cover the redness of the eyes Two special needs of customers.
Therefore, the definition of sales for us is very simple. In other words, you can find the special interests can provide products to meet customer’s specific needs.
We told you, marketing is what we have to tell you that sales is not. Sales of goods not fall into the function of explanation. Because, you do not know: the customer needs? Sales to customers is not a debate that win customers. If your customer says, however, but he can not buy your stuff to win your ah. Sales are not the cheapest thing I do not buy for pity. If something as cheap to sell, then sell the production units due to effective cost control credit, not sales efforts. If you do not have to sell something cheaper, when it, how to do it? Sales is not eloquent, so that customers did not speak room. No interaction, how could grasp the customer’s needs? Sales are not only selling products, because customers have a favorable impression of your will only trust what you said.
Had this argument, unless sales occur, otherwise nothing happens. No sales of products produced in the warehouse waiting for retirement, unemployment, no need for transport services, we will live in distress, each in their own little plot of land owned by hard labor, self-sufficiency. But imagine if no one else to sell land to us, we own land, how will it?
Is reading this article, look around, you may find even less than tens of thousands, there will be hundreds of products through sales to reach around you. Even if you are sitting in the woods to read, then you have to some extent involved in the sale of part of the book. Even if we do not talk about the outside world, then evaluate your own bar. You believe in? Why do you believe you have made? Are other people, such as your parents, not in your growth process to you “sell” in a series of values? Do not you think the teacher through demonstration 2 +2 = 4? Is it out of your own calculations derived?
By reading the above paragraph, you will at least knowledge of sales previously had some differences with it. Now, even if the facts did not put on sale, your understanding has changed a lot. Good marketing is not a strong sales, but to put forward, so that others in the past to think in different ways.
Advertising is sold
You know the radio and television commercials is to sell you products, but you may not realize that ad campaign a profound impact on your. For example, you may not drink Coca-Cola, but I bet you hear the music sounded ads, you can hum along, out of, or with music you can emerge in the minds of millions of dollars out of expensive broadcast in prime time television advertising screen. Even if you do not drink Coca-Cola, if people ask you to give a lift to help him hear Coca-Cola to buy, how long you will find Coca-Cola on the shelf? Certainly not a long time. Why? Part of the reason may be that in most supermarkets, Coca-Cola’s shelf space is very significant. However, you can quickly find the reason why Coca-Cola, more importantly, you clearly know what it is like Coca-Cola packaging.
We have become accustomed to living in an atmosphere of product information, and we try to avoid the impact of such information. We do not need attitude adjustment to remove the information, only pay attention to a specific interest in our advertising.
Imagine you just casually glanced at a plumbing repair company is huge signs advertising cardiac arrest may be without doubt that this pipeline repair service is the best service in town. Through the production of much larger than the actual billboard advertising, this company hopes to pipe repair pipe repair you need, when can remember him. Even if you never need to cross plumber, you also have some of his sense of familiarity? Likely will. So when you need plumber, it will happen? You may not immediately think of him. Once the water pipe was broken, you have to turn off the tap, we still need more time to contemplate a return to normal, your first reaction is to look at the Yellow Pages under repair services in the pipeline looking for. If the company of his business seriously, the phone book there will be another of his ad or at least a telephone directory. Once you find his ads, or list, you will feel familiar and comfortable before making the next choice would be to call him. If the phone the other end accepts your request, sales took place.
You are walking ads
You realize that your own advertising program is itself part of the manufacturer it? In fact, you are already a member of the sales of various commodities. You might say: “Well, what is your sleeve medicine? I was to learn how to sell, now you said that I have something for manufacturers to sell”
There is a test to prove my point: look at wardrobe and drawers, look for the number of brand name attached to your shirt and chest, back pocket stitching in the pants and shoes on the outside, and then think about your walking advertisement for them to do, how much you get paid. Display advertising is not just refer to signs, banners and billboard advertising, but also get a free T-shirt, hat, or an interesting gift bag, this is not very pleasant it? Whoever you are, free is free, get free items is very happy thing.
But when you accept and use these cute little gifts, you realize that you are helping these enterprises to promote dissemination of goods, to clear these goods are superior to others; or to remind your friends and acquaintances that opened several new companies store it? When you use the item with the brand identity, people will notice? Will. The next time you read someone involuntarily T-shirt or hat of the word, you will be more confirmed this view. Print ads: Daily glance, you will find yourself in news and print advertising, under the bombing, most of the magazine published a large number of pages for advertising. Advertising revenue, rather than 365 yuan per year subscription fee to make good business newspapers and magazines to maintain good condition. Businesses are willing to spend money to buy version for the audience to pass product information. Readers read the articles, and through paid advertising.
Mail ad: You receive a letter, whether it is pleading letter, or business or Catalog coupons are for a simple purpose: to sell you products. In accordance with the probability distribution, advertisement in the mail before being discarded, there will be enough people take the time to read, and actually order merchandise.
Learned only in the mail advertising an average of 1% response rate, perhaps it will make you wonder a low probability. In other words, only 100 copies of a catalog to bring the actual order, the remaining 99 did not bring a penny to the company’s revenue. In fact, contains many color reproductions, catalogs, the cost is relatively high. That being the case, why are so many mailers? The answer is simple, as long as you provide a goods needed in the future when other commodities are likely to re-order. Companies will strive to maintain the relationship with you and hope you order more.